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Lightning Fast Customer Support

Worldwide Shipping Available

FAQs

Products

  • How do I search Products?

    Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

Shipping

  • Is it Possible to Track my Order?

    At this time we do not have a system in place to track orders. We plan to change this in the future, and our support team might be able to locate your package upon request. E-mail us at support@milospetstore.com for inquiries regarding shipping a tracking orders.

  • How long does shipping usually take?

    Most orders will arrive within 12-20 business days. In very rare instances orders could take longer depending on location and item availability. Please note that some of our items ship from different warehouses, and therefore, may arrive in separate boxes.

  • How are shipping cost calculated?

    Shipping costs are calculated based on shipping method (air, sea or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

Refund Policy

  • What is your refund policy?

    Your satisfaction is our long-term pursuit and concern. We guarantee that our products are delivered within 45 business days. The delivery time mentioned above does not include order processing time that usually varies from 1 to 3 days. If you have purchased anything on milospetstore.com, but didn’t receive it within the guaranteed delivery time, you can get a full refund.

    The estimated delivery time for orders on milospetstore.com is 7-30 business days. Due to the fact that shipping time may vary depending on factors beyond our control, we’ve established a guaranteed period for delivery of 45 days.

    Your satisfaction is our long-term pursuit and concern. We want you to shop with confidence. That’s why we provide guarantees that ensure you’ll receive your item on time and as described.

    Everyone who shops on Milo’s Pet Store receives the following guarantees:

    Full Refund if you don’t receive your order.

    You will get a full refund if your order does not arrive within the delivery time promised by Milo’s Pet Store.

    Full or Partial Refund if the item is not as described.

    If your item is significantly different from the product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.

    Full refunds are not available under the following circumstances:
    1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
    2. Your order did not arrive due to exceptional circumstances outside the control of milospetstore.com (i.e. not cleared by customs, delayed by a natural disaster).
    3. Other exceptional circumstances outside the control of milospetstore.com

    You can submit refund requests within 7 days after the guaranteed period for delivery (45 days) has expired. You can do it either by sending a message through the Contact page or using your PayPal account.

Privacy Policy

  • What is your privacy policy?
    Privacy Policy

    All credit and debit card transactions are performed through Internet Payment Service Provider Stripe, which meets the highest security standards as required by the major credit card organizations, and PCI guidelines. During payment transaction Stripe receives your credit card data. Then via SSL that provide communication security over the Internet, Stripe authentication server receives the data. The data packages are coded. Stripe supports Secure programs verified by Visa and MasterCard SecureCode. All credit card transactions are performed subject to the requirements of VISA International, MasterCard and other payment systems. According to the standards of international payment systems your credit card data are kept on Stripe authentication servers, NOT Milo’s Pet Store servers.

    Customer Data

    Milo’s Pet Store promises that we will never share your email or other sensitive information with third parties. However, Milo’s Pet Store does share relevant customer information among its family of websites for marketing, and business development purposes.

Terms and Condition

  • What are your terms and conditions?

    We provide services to you subject to the notices, terms, and conditions set forth in this agreement. Moreover, you will obey the rules, guidelines, policies, terms, and conditions applicable to such services before you use them. We reserve the right to change this site and these terms and conditions at any time.

    Before proceeding, please read this agreement because accessing, browsing, or otherwise using the website indicates your agreement to all the terms and conditions in this agreement.

    You will not upload, distribute, or otherwise publish through this website any content, information, or other material that (a) includes any bugs, viruses, worms, trap doors, trojans, or other harmful code or properties; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, discriminatory, or could give rise to any civil or criminal liability under the laws of the United States of America or the laws of any other country that may apply; or (c) violates or infringes upon the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person. Milo’s Pet Store may give you an account identification and password to enable you to access and use certain portions of this website. Each time you use a password or identification, you are deemed to be authorized to access and use the website in a manner consistent with the terms and conditions of this agreement, and Milo’s Pet Store has no obligation to investigate the source of any such access or use of the website.

    By accepting these terms of use through your use of the website, you certify that you are 18 years of age or older. If you are under 18 years old please use this website only under the supervision of a parent or legal guardian. Subject to the terms and conditions of this agreement, hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the Site by displaying it on your Internet browser only for the purpose of shopping and not for any commercial use or use on behalf of any third party, except as explicitly permitted by Milo’s Pet Store in advance. Any violation of this agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

    Unless explicitly permitted by our company in advance, all materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this website (collectively, the “contents”) are intended solely for personal, non-commercial use. You may not make any commercial use of any of the information provided on the website or make any use of the website for the benefit of another business. We reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if we believe that customer conduct violates applicable laws or is harmful to our interests. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this Site or any portion of it unless expressly permitted by our company in writing.

    You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify Milo’s Pet Store of any unauthorized use of your password or identification or any other breach or threatened breach of this site’s security.